CEOWORLD magazineTop StoriesBusiness Transformation5 Ways To Make The Most Of Your Business Dialing Software

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As an entrepreneur, you know that efficiency is key to ensuring the smooth running and profitability of your business. As such, you’d want to include some features into your business system that’ll make your venture more profitable—for example, a business dialing software. Such software enables you to improve your communication with partners and clients without necessarily having to bring in a dedicated workforce. This article presents five ways to make the most of your business dialing software.
For instance, if you’re operating online taxi services, tracking calls will enable you to know when the greatest number of calls come through. If it’s in the morning during the rush hour when most people are going to work, you can increase the number of taxis deployed at this particular time so you don’t let down any clients.
Also, you can collect data on word usage from customer calls and make a list of the words that consistently yield conversions. Afterward, you can coach the customer service agents on how to improve their communication and boost conversion rates by using such words in their conversations with customers.  Thus, when you go shopping for business dialing software, make a point of getting a system that has sophisticated call tracking capabilities, such as Power-Dialer.

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# Analytics (2)

It provides the receiver with details such as the name of the caller, previous interactions between the caller and the business, their geographical location, ZIP code, and more. Such details inspire confidence in the call receiver, and they can proceed to speak with the caller boldly. They’ll address the customer with a considerable degree of familiarity, and that’s part of what influences customers to make a purchase decision.
Take the example of an emergency response team that receives a call from a distressed person. By instantly seeing their exact geographical location, the team can directly get down to the business of saving the caller rather than spending more time than is necessary to get such details from the caller. In this same sense, you can use the screen pop-up feature in your dialing software to your advantage.

A dialing software with this feature allows your employees to attend to customer calls and keep the business running, no matter their present location. Be sure your team members will like it, given that no one likes to be confined behind their desks throughout the day. The result is an enhanced manager-employee relationship, which is key in improving productivity.
Consider that 68 records are stolen or lost every second globally, and that the average cost per stolen or lost record is USD$150. If you don’t put the necessary security measures in place, you’ll bring unwarranted costs to your business and your customers. (4)

There are several helpful features in business dialing software that you can make use of. Top on the list are call tracking, CRM integration, screen pop-up, remote working, and security features. Do make a point of utilizing all these features for the good of your business. For any feature you don’t know how to use, you can always talk it out with the service provider. The ultimate goal is to make your business communications as effective as possible.
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CEOWORLD magazineTop StoriesBusiness Transformation5 Ways To Make The Most Of Your Business Dialing Software
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